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SkyGrid aerial operation system


What is SkyGrid?

Boeing's SkyGrid AI aims to provide automated aerial management system for drones and other unmanned aircraft. SkyGrid provides complete aerial, regulatory, and vehicle-related data to the AI, which can in turn allow users to execute many kinds of missions. The goal is to be safe, and real-time.

SkyGrid AI should automate aerial traffic, and allow each vehicle to be aware of other vehicles, area conditions, and its own conditions. 


Back in June 2019, SkyGrid AI was in an early phase figuring out exact what to serve to potential customers. SkyGrid launched its first product to the public in September 2020. During this time frame, I did research on customer needs, competitor offerings, and created conceptual wireframes, and later high-fidelity interface that eventually was launched in the product.

Understanding customer needs

Getting to know customers was an essential step when designing a product. In the early days, SkyGrid talked with many potential enterprise customers to understand their needs in potentially utilizing aerial operations as part of their businesses. One potential customer, which is a multinational shipping company, was invited to the SkyGrid office. We got to know their needs and here are some what I got.  

Potential customer

Multinational shipping company

This enterprise customer needs to make different types of deliveries by the millions daily. Currently, many delivery drivers deliver the packages to the final customer. Utilizing drones would reduce the need for drivers, and reduce the costs significantly. We’ve understood how this customer thinks drones can be utilized in their operations.

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Happy path workflow  - suburban last mile

Below shows a simple workflow that utilizes a drone to delivery a good from a distribution center to a household. It is a happy path that assumes all conditions are favorable, and is meant to show what parties are involved in this simple operation.

Final household customer can select up to 3 landing zones

Central operation verifies route, launch location, delivery area, vehicle health

Delivery manager can create or review delivery routes, including stops

SkyGrid sends routes to central operation and drivers

Driver verifies launch location, vehicle health, package

Launch mission

Vehicle flies to delivery location

Verifies delivery location

Delivers good, captures delivery area

Distribution center loads packages and verifies packages are acceptable for drone delivery

Major use cases

Package delivery

Launch the mission from delivery trucks or sort centers, load packages onto drones, and deliver packages to households.

Load packages to airports

Launch the mission from UPS centers, load the packages onto drones, then land the drones at designated locations in airports. The staff will then load the packages into airplanes.

What they need from us


Ability to identify optimized delivery routes with all environmental factors considered.

Route options

Give the user a few route options, and give a risk score of each route option.

FAA compliance

Ability to check regulatory compliance of package dimensions and weight, verify if a package can be sent via drone delivery, or truck delivery.

After interviewing a few more companies, including a government agency and a delivery company, I gathered their feedbacks, analyzed them, and found common patterns among all their feedbacks. We want to create a product that would be useful for all enterprise drone use cases. These essential features include:

Optimized delivery routes

Advanced camera features

Customizable flight routes

Making precise decicions

Environmental awareness

Regulatory compliance

Identifying the best routes

SkyGrid AI's main expertise is identifying the best flying route options for our customers. A user can simply enter a starting point, a destination on our map, and we will provide some optimized route options. Our AI takes many factors into account when coming up with optimized routes, including:

Area conditions

SkyGrid AI provides all the environmental conditions of any area to the user, giving the user a complete picture of the environement.

Our product was launched in the Apple app store in Sep 2020.

We celebrated the launch of the product into the Apple app store in September 2020. It was the first milestone in our long journey to create a product that allow users to easily and completely manage aerial operations.

We kept a close eye on how the users interacted with it. We’ve set up several channels to receive feedback from users, and any frictions or inconvenience they encounter.

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